At Bastian Stationery, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our returns and refunds guidelines below.
Return Period
You may return products within 15 days of receiving your order.
Condition of Returns
Items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
To start a return, please contact us at [email protected] with your order details and reason for return. We will guide you through the process.
Refunds
We process refunds only in cash, and the refund will be issued within 7 to 10 business days after we receive and inspect the returned item.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or other reasons. Please contact us if you have questions about your specific order.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
If you have any questions or concerns about returns and refunds, please email us at [email protected].